Security Verified

Who We Are

3Essentials Hosting
Owning a Small Business is a challenging and rewarding experience. We know, we are a small business too. At 3Essentials, we sell solutions not products. Our hosting services are designed with Small Businesses in mind and we are dedicated to providing a better experience through highly available systems, fast and friendly support that is available when you need it 24 hours a day. Every day.

Our Pledge
We are dedicated to providing reliable services with, quality customer support by using the latest technologies at an affordable price.

How We Operate

3Essentials takes pride in providing quality support to our customers. Our technicians are available 24x7 via email, or online chat to resolve problems that our customers may experience.

We monitor all of our systems 24x7 to ensure they are up and available to service our customers. We monitor our systems for performance and relability. When a degradation is found we immediatley formulate a plan to upgrade and/or replace the system with minimal impact to our customers. All planned outages are posted in advance on our systems status page located within our My Account area.

Customer Satisfaction
Customer satisfaction is the most important aspect of our business. We maintain a very high customer satisfaction rate from 3rd party comparison sites, such Webhostingstuff.com. We encourage our customers to provide feedback on our services by filling out our rate us form. We have multiple managers available to assist our customers with any concerns regarding satisfaction of our services.

Awards and Memberships
3Essentials Hosting is a proud member of the Better Business Bureau. Feedback and awards that 3Essentials has received are located on this page.

Did You Know?
3Essentials receives more new customers every month via word of mouth than all of our advertising efforts combined.
3Essentials is owned by 3Essentials, Inc. We are not a subsidiary of a larger company.
3Essentials is a profitable company. We were not started with venture capital so we do not have a debt to repay.

Datacenters

Locations
Our carrier-neutral datacenters are located in Raleigh, NC and Dallas, TX.

Datacenter Security

At 3Essentials Hosting security is a top priority. Both of our datacenters have 24 x 7 x 365 on-site staff to tackle issues at any time. Our datacenter has a 5 Factor Physical Access control system in place: Card Key, Biometric and PIN access, Physical ID check in and held key access to cabinets and cages.

Both of our datacenters also have intrusion detection systems to prevent unauthorized electronic access and more than 100 internal & external video cameras (90 day video storage)

Tier 1 Providers
3Essentials Hosting has multiple Tier 1 providers at both datacenter locations. We make sure that our network is optimized for performance and reliability to all of our providers.

      


Border Network
We use the redundancy of BGP enhanced by the Internap 5200 flow control platform (FCP). This multicarrier intelligent routing appliance identifies the absolute fastest route across Internet backbones, improving performance 15 to 25 percent. In addition, we use 10 gigabit Ethernet connections from all providers, minimizing congestion. Our datacenter's fully redundant Cisco architecture uses Layer 3 6509 switches.


Fire Supression and Power
All of our locations have fire suppression systems. Both of our datacenters have A/B power redundancy with up to 12.5 MW of utility power. Multiple diesel generators allow for continuous and uninterrupted power in the event of a power outage. All generators and backup systems are tested bi-weekly and routinely ran at full load in order to ensure proper functionality. All service entrances from utility providers utilize diverse transformers; automatic transfer switches (ATS), UPS, generators and PDUs.

Other Questions
Please contact our sales department at 1-800-706-2908 or send an email to sales@3essentials.com

Equipment

Equipment Provider
At this present time all of our hardware is purchased directly from our preferred vendors.

Shared Server Platform
While we do not disclose the exact specifications of our equipment, we ensure that all hardware purchased for our shared platform meets or exceeds industry standard equipment. We procure only top-end hardware for all shared servers to ensure that performance, reliability, and quality is maintained. The types of software utilized for our platform can be found on our shared server plan pages.

Virtualization Platform
Our virtualization platform is based off of Microsoft's Hyper-V Hypervisor. All virtual systems are located on top end host systems that are not overbooked. No hardware resources are shared between our virtual systems (all resources provisioned for a virtual system will always belong to that virtual system).

Dedicated Servers
All of our dedicated servers are purchased directly from our preferred vendors. While we have many dedicated servers readily available, at times we may be out of a certain type of configuration

Contact Us

Physical Address
3Essentials, Inc.
2300 Gateway Center Blvd
Suite 101
Morrisville, NC 27560

Phone Number
1-800-706-2908

Sales / Partner Inquiries
If you represent an individual or organization that wishes to present a product or service for our consideration, partner with us, or you wish to contact a member of our marketing team please send an email sales@3essentials.com

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