Support

Submit a Ticket We are available 24 x 7 (365) to help!		Telephone Hours We are available Monday - Friday 9am - 5pm Eastern Time USA
Knowledgebase We have an extensive KB covering all aspects of our services. Take a look, we may have already documented the issue you are experiencing. If not, please contact us so we may help!		Chat With Us We are available 24 x 7 (365) for chat. Look at the bottom of any of our pages, there you will see the "Chat Now" window.
My Account Login to manage your hosting plans, change your CC, update your profile and more!		About Us Learn More about us, our datacenters, equipment and why you have found your last hosting company
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Why Us?

3Essentials Hosting
Owning a Small Business is a challenging and rewarding experience. We know. We are a small business, too. At 3Essentials, we sell solutions not products. Our hosting services are designed with Small Businesses in mind and we are dedicated to providing a better experience through highly available systems, and fast, friendly support that is available when you need it 24 hours a day, every day.

Our Pledge
We are dedicated to providing reliable services with quality customer support by using the latest technologies at an affordable price.

How We Operate
3Essentials takes pride in providing quality support to our customers. Our technicians are available 24x7 via email or online chat to resolve problems that our customers may experience.
We monitor all of our systems 24x7x365 to ensure they are up and available with no interruption. We monitor our systems for performance and reliability. When degradation is found we immediately formulate a plan to upgrade and/or replace the system with minimal impact to our customers. All planned outages are posted in advance on our systems status page located within our “My Account” area.

Customer Satisfaction
Customer satisfaction is the most important aspect of our business. We maintain a very high customer satisfaction rate from 3rd party comparison sites, such Webhostingstuff.com. We encourage our customers to provide feedback on our services by clicking “Rate Us” on our Home Page. We have multiple managers available to assist our customers with any concerns regarding their satisfaction with our services.

Membership
3Essentials Hosting is a proud member of the Better Business Bureau.

Did You Know?
3Essentials receives more new customers every month via word of mouth than all of our advertising efforts combined.
3Essentials is owned by 3Essentials, Inc. We are not a subsidiary of a larger company.
3Essentials is a profitable company. We were not started with venture capital so we do not have a debt to repay.