Support
Welcome to the new 3essentials support team
Click here for accounts created before 10/2021
Every Support Plan Includes:
Shared Team - Chat & Email Only
- Helpful Live Chat Support 24/7/365
- Ticketing Dashboard Access
- Status Updates via Support Dashboard
- Access to the 3essentials Knowledgebase
- User Management for your whole organization
- Vendor escalations in the event that we need to bring in the big guns
Premium Support
Dedicated Team - Phone, Web, Chat, & Email
For those who require fast response times, operational support, or who run mission critical workloads. Our support team typically responds within 90 seconds.
- More ways to reach us
- Proactive Monitoring and Notifications
- Dedicated US Based Support Manager & Single Point of Contact
- Dedicated specialist support (Linux / Microsoft / WordPress)
- Priority ticket handling
- SLA backed escalation processes
- Status reports & escalations for high-priority issues